Support Hours

Pycom can help develop your connected Things.

We can work with you to spec out your needs and design a bespoke support plan for your particular project. Below is a list of services we typically offer but it is not exhaustive. Get in touch so we can have a chat about what you need, we’re sure we can help.

Development Services

Pycom IoT Exchange – Coming soon
This is where you’ll find everything you need to get you started, through development and get your Things installed in 1s, 10s or 1000s.

Development Support

Support for integration of nPy boards and making the end-to-end solution work using IoT Apps that you, Pycom or a third party have developed.

Apps Exchange – Coming soon with Pycom Exchange
We are working on a library of IoT Applications for sensing whereby we will provide access to a suite of applications that enables you to hit the ground running to monitor, manage, control and transact with your connected Things.

Product Design Transfer
We can help develop your Things and transfer everything to a manufacturing partner of your choice. This gives you full control over the destiny of your Things.

Deployment Roll Out Support
We can organize on-call support for your deployment roll out which means we are on standby 24/7 during your most critical times.

 

Connectivity Services

What network for me?
We can help find the right supplier of connectivity services for your application including GSM, LoRa, Sigfox and others.

Data Management Services 

Integrated Data Management Platform
You will need a solution to manage and visualize your data. It can be as simple as a mobile app or a full back end management system. Whatever it is, we can help with the integration between your device and the platform that you choose. WiPy and LoPy  are already integrated with several middleware platform providers.

Deployment Services

Remote Device Management
Using TR69 and provided your Things supports it, we can offer you remote Things management including Firmware Over The Air (FOTA) updating. This is helpful if you need to be able to update your Things in the field once they have been installed.

 

As we said above, whatever you need we’re sure we can help.